Essential
Core cover
8×5 business hours
Small teams and lean IT
- Remote support and L1 helpdesk
- Server, network, firewall and Wi-Fi support
- Microsoft 365 baseline support
- Backup verification
- Quarterly preventive maintenance
Managed Services · SLA-based
From reactive support to a managed operating model.
We run your infrastructure, cloud, endpoints, Microsoft 365, network and security — so your team can focus on the business, not the tickets.
Not just support
A complete managed operating model.
Most environments are supported in fragments — a helpdesk here, a backup job there, and no one accountable when something fails. A managed model replaces that with clear ownership: a baseline for availability, security, response, patching, backup health and user support, reviewed and improved on a cycle rather than left to drift.
Monitor
Infrastructure, cloud, backup, endpoint and security health watched continuously — so a problem raises an alert while it is still small, not after it has taken the business offline.
Support
A clear remote and on-site support path for your people, with defined response times, escalation, and one team that knows your environment by name.
Secure
Email, endpoint, network and identity hardened to a documented baseline, with security monitoring and reporting built into the service rather than sold as an afterthought.
Improve
Monthly and quarterly service reviews that turn technical health into risks, actions and roadmap decisions — reducing the recurring issues that quietly drain a team.
Service scope
Everything the environment needs, managed in one flow.
Managed infrastructure
Servers, endpoints, storage and virtualisation monitored and maintained.
- Server and endpoint health
- Patch, backup and asset management
- Capacity and performance tracking
Managed cloud
Governance, monitoring and cost control for Microsoft 365, Azure and hybrid.
- Cloud monitoring and optimisation
- Identity, backup and availability
- Cost and compliance reviews
Managed network & security
Firewall, switching, routing and Wi-Fi with change control and monitoring.
- Firewall and network support
- Outage reduction and monitoring
- Security policy reviews
Email & endpoint security
Protection against phishing, malware and business email compromise.
- Microsoft 365 security posture
- Anti-phishing and malware controls
- User risk and policy improvement
Backup & continuity
Backups verified, restore-tested, and a recovery plan you can actually read.
- Off-site, scheduled backup
- Quarterly restore testing
- Documented recovery targets
Governance & reporting
Recurring reviews that translate technical health into decisions.
- Monthly and quarterly reporting
- Risk and improvement planning
- Service review and roadmap
Service models
Choose the level of cover the environment needs.
Prices are not fixed, because a fair quote depends on users, sites, support hours and add-ons. These models show scope and maturity — the number comes after an assessment.
Recommended
Proactive
12×5 priority support
Growing and multi-site businesses
- L1 + L2 support
- Infrastructure and network monitoring
- Cloud and virtualisation support
- Patch management, monthly maintenance
- Reporting and a named service manager
Enterprise
Full ownership
24×7×365 critical priority
Critical operations and regulated environments
- L1 + L2 + L3 support
- Full infrastructure and backup monitoring
- Business continuity and DR support
- Technical account manager and dashboard
- IT governance and strategic planning
Managed security add-on
SOC, SIEM monitoring, threat detection and vulnerability management.
Cloud backup add-on
Off-site backup, automated scheduling, verification and recovery testing.
Resident engineer add-on
On-site L1–L3 engineer for faster ownership and specialist presence.
Onboarding
From assessment to steady-state in five steps.
01
Assessment
Review users, devices, sites, servers, cloud, backup, network and security posture.
02
SLA design
Define support coverage, escalation paths, priority rules and responsibilities.
03
Tooling
Deploy monitoring, ticketing, endpoint checks, backup verification and reporting.
04
Stabilise
Close existing gaps and reduce recurring issues before full steady-state.
05
Review
Periodic service reviews, risk planning, roadmap and cost optimisation.
Industries
Managed IT shaped to how each business runs.
Government & public sector
Governance · Security · Uptime
Healthcare & clinics
Availability · Backup · Support
Banking & finance
Risk · Email security · Reporting
Retail & hospitality
Multi-site · Wi-Fi · POS
Logistics & transport
Branches · Cloud · Support
Professional services
Productivity · Cloud · Helpdesk
Questions
Managed IT, answered.
What are managed IT services?+
A proactive, outsourced model where we monitor, support, secure and manage your infrastructure, users, endpoints, cloud, email, backups and network under defined service levels — instead of waiting for something to break.
Why move from break-fix to managed?+
Break-fix pays someone to arrive after the damage is done. A managed model pays for the damage not to happen — predictable support, faster response, better uptime and security visibility, for a predictable monthly cost.
How is the price set?+
There is no single fixed price, because scope depends on users, devices, sites, support hours, cloud workloads and security needs. We assess the environment first, then quote against a defined scope — so you compare our offer against your reality, not a brochure.
Do you provide on-site support?+
Yes — remote and on-site, with L1 to L3 escalation depending on the agreed scope. A resident engineer can be added where an environment needs hands on-site regularly.
What happens if we want to leave?+
Documentation, credentials and runbooks are kept handover-ready from day one, and a defined transition period applies. It is your environment and your data throughout — this is in the contract, not just on the website.