Solutions · Microsoft Teams Direct Routing
Business calling, inside Microsoft Teams.
Direct Routing brings a full phone system into the Teams app your people already use — your numbers, your carrier, and call rates negotiated by people who have run the operator side of the deal.
What it is
A full phone system, without the phone system.
Direct Routing connects Microsoft Teams to the public phone network through a certified Session Border Controller — so Teams becomes your phone system, using your existing numbers and a carrier of your choice. No separate handsets to buy, no PBX to maintain, and one application for calls, video, meetings and chat.
It replaces the two things that make traditional telephony expensive: the on-premises PBX, and the premium of bundled calling plans.
Why Direct Routing
The flexible, lower-cost way to run business calling.
Your numbers, inside Teams
Make and receive external calls from the Teams app your people already use — desk, laptop or mobile — keeping the numbers your customers already know.
Retire the PBX
A direct trunk connection to your carrier removes the on-premises PBX and its maintenance, licensing and end-of-life risk. One less box to keep alive.
Choose your own carrier
Direct Routing lets you pick the carrier and plan that suits you, rather than being tied to Microsoft Calling Plans — usually at a materially lower per-minute rate.
Call spend you can see
Usage visible line by line, so telephony stops being a fixed mystery on the bill and becomes a number you can actually manage.
Data jurisdiction control
A private, dedicated routing model keeps call traffic and records where your compliance requires — not wherever a shared plan happens to land.
One platform, centrally managed
Voice, video, meetings and messaging in a single application, with policy, security and reporting managed centrally rather than per-site.
The Arqo difference
We know the carrier side of this deal.
Most integrators can connect Teams to a trunk. Fewer can tell you whether the trunk price is fair. Arqo's leadership spent twelve years inside a major GCC operator — designing, pricing and selling exactly the carrier services Direct Routing depends on. That is the side of the table we bring to yours.
- We have sat on the carrier side of PSTN and interconnect deals — so we know what call rates are actually negotiable, and what a fair trunk price looks like.
- Number porting handled without dropped calls, coordinated with the carrier the way an operator would run it.
- Call flows — reception, hunt groups, IVR and recording — designed around how your business answers the phone, not a template.
Built on certified infrastructure
Direct Routing runs on a certified Session Border Controller — the device that connects Teams to the carrier securely and reliably. We design, size and manage the SBC as part of the solution, so call routing, voicemail and multi-line handling are dependable from day one.
Extend it further
The rest of unified communications, when you need it.
Contact centre
Add omnichannel or Teams-native contact-centre capability for teams that handle customer calls at volume.
Call recording & compliance
Recording, retention and reporting configured to your regulatory requirements.
Power BI reporting
Call analytics and dashboards so managers can see volumes, answer rates and patterns.
Meeting rooms
Teams Rooms devices and video endpoints, integrated with the same calling and identity.
How we deliver
From old PBX to Teams calling, without dropped calls.
Assess & design
Review your current telephony, numbers, carrier contracts and call flows — then design the Direct Routing setup and SBC sizing.
Provision & port
Stand up the certified SBCs, connect the trunk, and port your numbers on a scheduled window with no disruption to callers.
Configure call flows
Reception, hunt groups, IVR, voicemail and recording built to match how your business actually answers.
Run & support
Monitored and supported under Managed Services, with call quality watched and changes handled on request.
We design and deploy the solution, then run it under Managed Services — or hand it over documented if you would rather run it in-house. It also forms part of Microsoft Managed Services.